Say the Hard Thing
A short method for the conversation you keep postponing: how to open it, what to do when it goes sideways, and how to close it without a winner.
Contents
- The cost of the postponed conversation
- Choosing the moment badly on purpose
- The first sentence
- When it goes sideways
- Closing without a winner
From the book
The first sentence carries the whole conversation. Spend your preparation there and nowhere else.